Privacy Policy

1. Information We Collect

We collect personal information when you register an account, make transactions, or interact with our platform. The types of data we may collect include:

• Identity information: full name, date of birth, national ID number or passport details submitted for account verification purposes.
• Contact information: email address, mobile phone number, and residential address (city and district within Bangladesh, such as Dhaka, Chittagong, Sylhet, or Khulna).
• Financial information: payment method details used for deposits and withdrawals, including mobile banking references for bKash, Nagad, and Rocket transactions. We do not store full card numbers; only masked references are retained.
• Technical information: IP address, device type, operating system, browser type and version, time zone, session duration, and pages visited within the 5bdt platform.
• Behavioural data: gaming activity, betting history, preferred game categories, deposit frequency, and any responsible gaming preferences you have set.

2. How We Use Your Information

The personal data we collect is used strictly for the purposes outlined below. We do not sell your information to any third party for marketing purposes.

• Account management: creating, verifying, and maintaining your 5bdt player account in compliance with our Know Your Customer (KYC) obligations.
• Transaction processing: facilitating secure deposits and withdrawals through your chosen payment channels, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Customer support: responding to queries, resolving disputes, and addressing any concerns raised through our support channels in a timely manner.
• Fraud prevention and security: monitoring transactions and account activity to detect and prevent fraudulent behaviour, money laundering, and other prohibited conduct.
• Service improvement: analysing usage patterns to enhance the player experience, improve platform performance, and develop new features tailored to Bangladeshi players.
• Responsible gaming enforcement: applying deposit limits, cooling-off periods, and self-exclusion tools where requested, and identifying players who may be showing signs of problem gambling.

3. Cookies and Tracking Technologies

5bdt uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files placed on your device when you visit our site. They help us remember your preferences, maintain your session, and understand how different areas of the platform are used.

We use strictly necessary cookies (required for site function), analytical cookies (to understand traffic patterns), and preference cookies (to save your language and display settings). You may adjust your browser settings to refuse cookies, but doing so may limit certain features of the 5bdt platform.

4. Sharing of Your Information

We do not sell, rent, or trade your personal data. However, we may share your information with trusted third parties in the following limited circumstances:

• Payment processors: to facilitate deposits and withdrawals. These partners operate under strict data security standards and are only given the minimum information necessary to complete a transaction.
• Game providers: technical integrations with licensed game studios such as Pragmatic Play, Evolution Gaming, and Spribe may require session tokens or player identifiers to launch games. No sensitive personal data is passed to game providers.
• Legal and regulatory requirements: where we are required by law or a competent authority to disclose information, we will do so to the minimum extent necessary and will notify you where legally permissible.

In all cases, any third party receiving your data is contractually required to handle it securely and only for the purpose for which it was shared.

5. Data Security

5bdt implements industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL (Secure Socket Layer) encryption across all data transmissions. Account access is protected by password hashing and optional two-factor authentication.

While we take every reasonable precaution, no system is completely immune to security risks. We encourage all users to maintain a strong, unique password for their 5bdt account and to contact us immediately at [email protected] if they suspect any unauthorised activity.

6. Payment and Financial Data

All financial transactions on 5bdt are processed through secure payment gateways. When you make a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, the transaction is handled directly by the respective mobile financial service provider. 5bdt retains only a transaction reference number and the associated amount in BDT — we do not store your mobile banking PIN, OTP, or full account number.

For card-based transactions via Visa and Mastercard, payment data is handled by PCI-DSS compliant processors. 5bdt never has direct access to your card number, CVV, or expiry date. If you have any concerns about a transaction, please contact our support team immediately.

7. Data Retention

We retain your personal data for as long as your account remains active and as required to fulfil the purposes outlined in this policy. If you close your 5bdt account, we will delete or anonymise your personal data within a reasonable timeframe, except where we are required by law to retain certain records (for example, financial transaction logs for anti-money-laundering compliance). Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes, as it can no longer be linked back to any individual.

8. Your Rights Over Your Data

As a user of 5bdt, you have the following rights regarding your personal information:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: in certain circumstances you may request that we delete your personal data, subject to our legal obligations to retain certain records.
• Right to restrict processing: you may request that we limit how we use your data in cases where you believe the data is inaccurate or where you object to a particular use.
• Right to object: you have the right to object to the use of your personal data for direct marketing purposes at any time.

To exercise any of these rights, please send your request to [email protected]. We will respond within a reasonable timeframe and no later than 30 days from receipt of your request.

9. Third-Party Services and Links

5bdt integrates with third-party game providers, analytics tools, and payment gateways to deliver a complete platform experience. These third-party services operate under their own privacy policies and data security frameworks. 5bdt is not responsible for the data practices of external services. We advise you to review the privacy policies of any third-party service you interact with through our platform.

10. Children's Privacy

5bdt is strictly an adult platform intended for players aged 21 and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. If a parent or guardian believes their child has provided personal data to 5bdt, they should contact us immediately at [email protected] and we will take all necessary steps to remove that data from our systems without delay. We treat children's privacy as a top priority and have zero tolerance for underage registration or use of our platform.

11. Changes to This Privacy Policy

5bdt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our platform, applicable laws, or data handling practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of 5bdt following the posting of any changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed of any updates.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 5bdt handles your personal data, please reach out to our support team. We are available around the clock to assist players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.

Email us at: [email protected]